Once your order has been placed and processed, you will receive a confirmation email with your order details. Please check your spam folder if you don't see it. This email will include a tracking number and a link to our tracking page. Click on the t

<p>Once your order has been placed and processed, you will receive a confirmation email with your order details. <strong>Please check your spam folder if you don&apos;t see it.</strong></p><p>This email will include a tracking number and a link to our tracking page.</p><p><strong>Click on the tracking number link or enter the tracking number into our tracking page.</strong></p><p>Tracking information may not be immediately available after your order is placed. It can take several hours to become active in our system and with Royal Mail and couriers. If you don&apos;t see any updates right away, please be patient and check back later.</p>

How do I track my order?

Yes. If you're local to our Bradford on Avon base, then you can collect your order in person. Please note as we're not a shop and a small team, we have varying availability for collections. You will be emailed after you place your order with a link t

<p>Yes. If you&apos;re local to our Bradford on Avon base, then you can collect your order in person. Please note as we&apos;re not a shop and a small team, we have varying availability for collections.</p><p><strong>You will be emailed after you place your order with a link to book a date/time to collect your order.</strong></p>

Can I collect my order?

Yes, we do!. Any items sent outside of the United Kingdom may be delayed by customs and any extra customs charges will be your responsibility. If you have food in your parcel, this is entirely at your own risk as customs may not let this through. Ord

<p id="isPasted">Yes, we do!</p><h2 id="important-note-about-customs">Important Note About Customs</h2><p>Any items sent outside of the United Kingdom may be delayed by customs and any extra customs charges will be your responsibility.</p><p>If you have food in your parcel, this is entirely at your own risk as customs may not let this through.</p><h2 id="orders-shipping-within-europe">Orders shipping within Europe</h2><p>Orders under 2kg will be sent by Royal Mail International Tracked &amp; Signed (where available), 2 - 25kg by tracked courier, charged at the standard rates below:</p><table cellspacing="1" cellpadding="1" border="1" align="center"><thead><tr><th scope="col">Parcel Weight</th><th scope="col">Shipping Method</th><th scope="col">Cost</th></tr></thead><tbody><tr><td>Up to 500g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;10.15</td></tr><tr><td>501g to 750g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;11.10</td></tr><tr><td>751g to 1000g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;12.50</td></tr><tr><td>1001g to 1250g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;13.55</td></tr><tr><td>1251g to 1500g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;14.95</td></tr><tr><td>1501g to 1750g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;15.45</td></tr><tr><td>1751g to 2000g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;16.65</td></tr><tr><td>2kg to 25kg</td><td>Tracked Courier (Typically UPS)</td><td>&#xA3;25.00</td></tr></tbody></table><p>Please note that<strong>&#xA0;there may be a surcharge for some European countries, which you will be notified of and invoiced separately after checkout</strong>. This is due to the wide range of pricing for different countries.</p><h2 id="orders-to-the-usa--canada">Orders to the USA &amp; Canada</h2><p>Orders under 2kg will be sent by Royal Mail International Tracked &amp; Signed (where available), 2 - 5kg by tracked courier, charged at the standard rates below (liable to change as determined by the courier).</p><table cellspacing="1" cellpadding="1" border="1" align="center"><thead><tr><th scope="col">Parcel Weight</th><th scope="col">Shipping Method</th><th scope="col">Cost</th></tr></thead><tbody><tr><td>Up to 500g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;12.50</td></tr><tr><td>501g to 1000g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;17.30</td></tr><tr><td>1001g to 1999g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;22.45</td></tr><tr><td>2000g to 4999g</td><td>Tracked Courier (Fed Ex, UPS, etc)</td><td>&#xA3;40.00</td></tr></tbody></table><h3 id><br></h3><h2 id="orders-not-to-europe-usa--canada">Orders not to Europe, USA &amp; Canada</h2><p>Orders for overseas delivery outside of Europe, USA &amp; Canada are currently by prior arrangement only. Please email us before you place your order at <a href="mailto:hello@elementsforlife.co.uk" style=" text-decoration: none;">hello@elementsforlife.co.uk</a> or use our <a title="Contact Elements for Life" href="https://www.elementsforlife.co.uk/pages/contact-us" style=" text-decoration: none;"><strong>contact form</strong></a><strong>.</strong></p><p><br></p><p>For further details about our shipping policy, please <a href="https://www.elementsforlife.co.uk/pages/delivery" id="isPasted"><strong>see the delivery page of our website.</strong></a></p>

Do you ship outside the UK?

We aim to get your order in the post the day after you order, though often the same day if you order before 2pm. Please allow up to 3 working days for order processing and 5 working days for delivery. UK orders will typically be delivered in:. Intern

<p id="isPasted">We aim to get your order in the post the day after you order, though often the same day if you order before 2pm.</p><p>Please allow up to 3 working days for order processing and 5 working days for delivery.</p><p><strong>UK orders</strong> will typically be delivered in:</p><ul><li style="font-size: 16px;">Royal Mail Tracked 24 - 1 to 3 working days</li><li style="font-size: 16px;">Royal Mail Tracked 48 - 3 to 5 working days</li><li style="font-size: 16px;">Courier - 1 to 3 working days</li></ul><p><strong>International orders</strong> will typically be delivered in 5-10 working days, though this may be longer if held up by customs.</p><p>For international orders, some countries will automatically be offered at checkout.</p><p>If your country is not, then we will need to quote for shipping manually, please <a href="https://www.elementsforlife.co.uk/contact"><strong>contact u s before ordering</strong></a> for a quote<strong>.</strong></p><h2 id="isPasted">Out of stock items</h2><p>If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.</p><p><br></p><p>For further details about our shipping policy, please <a href="https://www.elementsforlife.co.uk/pages/delivery"><strong>see the delivery page of our website.</strong></a></p>

How quickly do you ship?

Orders under 2kg in weight may be sent by Royal Mail Tracked 24 or Tracked 48 parcel service. Orders over 2kg in weight will be sent by Courier, typically DHL. All orders include tracking link in your shipping confirmation email (double check your sp

<h2 id="isPasted">UK Delivery</h2><p>Orders under 2kg in weight may be sent by Royal Mail&#xA0;Tracked 24 or Tracked 48 parcel service. Orders over 2kg in weight will be sent by Courier, typically DHL.</p><p><em><strong>All orders include tracking link in your shipping confirmation email (double check your spam folder).</strong></em></p><p>At checkout, you will be presented the delivery options available for your order.</p><table cellspacing="1" cellpadding="1" border="1" align="center"><thead><tr><th scope="col">Parcel Weight</th><th scope="col">Shipping Method</th><th scope="col">Cost</th></tr></thead><tbody><tr><td>Up to 2kg</td><td>Royal Mail Tracked 48&#xA0;(3-5 days)</td><td>&#xA3;5.11</td></tr><tr><td>&#xA0;</td><td>Royal Mail Tracked 24&#xA0;(1-3 days)</td><td>&#xA3;6.46</td></tr><tr><td>Up to 5kg</td><td>Courier</td><td>&#xA3;9.92</td></tr><tr><td>Over 5kg</td><td>Courier</td><td>&#xA3;11.06</td></tr></tbody></table><p>Please note these prices include VAT at the standard rate.</p><h2 id="isPasted">Free Shipping</h2><p>For mainland UK (excluding Northern Ireland, Channel Islands and Highlands and Islands) delivery is <strong>free if you spend over &#xA3;50 after any discount is applied</strong>.</p><p>This is an economy service, please allow 5-7 days for processing and shipping.</p><p>We offer an Express Shipping Upgrade for &#xA3;5, which takes 1-3 days for processing and shipping.</p><hr><p><br></p><h2 id="isPasted">Delivery outside of the&#xA0;United Kingdom</h2><p><em><strong>Please note that any items sent outside of the&#xA0;United Kingdom may be delayed by customs and any extra customs charges will be your responsibility. If you have food in your parcel, this is entirely at your own risk as customs may not let this through.</strong></em></p><h3 id="orders-shipping-within-europe">Orders shipping within Europe</h3><p>Orders under 2kg will be sent by Royal Mail International Tracked &amp; Signed (where available), 2 - 25kg by tracked courier, charged at the standard rates below:</p><table cellspacing="1" cellpadding="1" border="1" align="center"><thead><tr><th scope="col">Parcel Weight</th><th scope="col">Shipping Method</th><th scope="col">Cost</th></tr></thead><tbody><tr><td>Up to 500g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;10.15</td></tr><tr><td>501g to 750g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;11.10</td></tr><tr><td>751g to 1000g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;12.50</td></tr><tr><td>1001g to 1250g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;13.55</td></tr><tr><td>1251g to 1500g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;14.95</td></tr><tr><td>1501g to 1750g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;15.45</td></tr><tr><td>1751g to 2000g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;16.65</td></tr><tr><td>2kg to 25kg</td><td>Tracked Courier (Typically UPS)</td><td>&#xA3;25.00</td></tr></tbody></table><p>Please note that<strong>&#xA0;there may be a surcharge for some European countries, which you will be notified of and invoiced separately after checkout</strong>. This is due to the wide range of pricing for different countries.</p><p><br></p><h3 id="orders-to-the-usa--canada"><span style="font-size: 18px;">Orders to the USA &amp; Canada</span></h3><p>Orders under 2kg will be sent by Royal Mail International Tracked &amp; Signed (where available), 2 - 5kg by tracked courier, charged at the standard rates below (liable to change as determined by the courier).</p><table cellspacing="1" cellpadding="1" border="1" align="center"><thead><tr><th scope="col">Parcel Weight</th><th scope="col">Shipping Method</th><th scope="col">Cost</th></tr></thead><tbody><tr><td>Up to 500g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;12.50</td></tr><tr><td>501g to 1000g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;17.30</td></tr><tr><td>1001g to 1999g</td><td>Royal Mail International Tracked &amp; Signed</td><td>&#xA3;22.45</td></tr><tr><td>2000g to 4999g</td><td>Tracked Courier (Fed Ex, UPS, etc)</td><td>&#xA3;40.00</td></tr></tbody></table><h3 id><br></h3><h3 id="orders-not-to-europe-usa--canada"><span style="font-size: 18px;">Orders not to Europe, USA &amp; Canada</span></h3><p>Orders for overseas delivery outside of Europe, USA &amp; Canada are currently by prior arrangement only. Please email us before you place your order at <a href="mailto:hello@elementsforlife.co.uk" style=" text-decoration: none;">hello@elementsforlife.co.uk</a> or use our <a title="Contact Elements for Life" href="https://www.elementsforlife.co.uk/pages/contact-us" style=" text-decoration: none;"><strong>contact form</strong></a><strong>.</strong></p><p><br></p><p>For further details about our shipping policy, please <a href="https://www.elementsforlife.co.uk/pages/delivery" id="isPasted"><strong>see the delivery page of our website.</strong></a></p>

How much does shipping cost?

If no one was home at the time of delivery, the carrier may leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the ship

<p>If no one was home at the time of delivery, the carrier may leave the package in a safe location.</p><p>Be sure to check around your home and with neighbours/building management who may have collected the package for you.</p><p>Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.</p><p>On some occasions, packages may be marked as delivered but take additional time to arrive.</p><p>If you still are unable to locate the package, or need further assistance, please reach out to the carrier or <a href="https://www.elementsforlife.co.uk/pages/contact-us"><strong>contact us</strong></a><strong>.</strong></p>

My order was marked delivered but it’s not here.

At Elements for Life, we strive to ensure every order reaches you in perfect condition and super quick. Royal Mail and DHL are very reliable and typically parcels arrive on time and undamaged. And sometimes that unfortnuately isn't the case. All orde

<h2 id="lost-or-delayed-packages">LOST OR DELAYED PACKAGES</h2><p>At Elements for Life, we strive to ensure every order reaches you in perfect condition and super quick. Royal Mail and DHL are very reliable and typically parcels arrive on time and undamaged. And sometimes that unfortnuately isn&apos;t the case.</p><p>All orders will have a tracking link sent via the shipping confirmation email (check your spam folder if you don&apos;t see it) so you can follow progress.</p><p>In the event that your order is lost during transit, <a href="https://www.elementsforlife.co.uk/contact"><strong>please reach out to our team</strong></a> with your order number and any relevant details.</p><p><br></p><h2 id="damaged-packages">DAMAGED PACKAGES</h2><p>We understand the disappointment of receiving a damaged package. In such instances, <a href="https://www.elementsforlife.co.uk/contact"><strong>please report to our team</strong></a>.</p><p>If possible include photos of the damaged items or package, as these will be required when we claim compensation from the Royal Mail or courier.</p><p>Please report the damage within 72 hours of delivery, otherwise a refund or replacement might not be possible.</p><p>We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</p><p><br></p><p>For further details about our shipping policy, please <a href="https://www.elementsforlife.co.uk/pages/delivery" id="isPasted"><strong>see the delivery page of our website.</strong></a></p>

What if my package gets lost or arrives damaged?

By its nature chocolate melts when it gets hot, its one of the things we all love about that melt in the mouth feeling. This does also mean that shipping orders in hot weather can lead to our chocolates melting in transit. That said, we have shipped

<p>By its nature chocolate melts when it gets hot, its one of the things we all love about that melt in the mouth feeling. This does also mean that shipping orders in hot weather can lead to our chocolates melting in transit. That said, we have shipped to many places in Europe during June, July and Aug with no issues.</p><p>We advice that you consider the local weather and any potential delays of your order while in transit. <strong>We do not take responsibility for melted chocolates and any losses in this respect are the buyers responsibility.</strong></p><p>For further details about our shipping policy, please <a href="https://www.elementsforlife.co.uk/pages/delivery" id="isPasted"><strong>see the delivery page of our website.</strong></a></p>

Shipping in hot weather

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Our cacao faeries will reply as soon as possible, usually within 2 working days.

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Questions about shipping? Find out about tracking your order, shipping timelines, and available shipping options. We’re here to help with any concerns about your delivery.

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